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{"cisaActionDue": "2024-09-05", "cisaExploitAdd": "2024-08-15", "cisaRequiredAction": "Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.", "cisaVulnerabilityName": "SolarWinds Web Help Desk Deserialization of Untrusted Data Vulnerability", "configurations": [{"nodes": [{"cpeMatch": [{"criteria": "cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*", "matchCriteriaId": "5426A720-F345-4C8E-B5B5-76639D447A6D", "versionEndIncluding": "12.8.2", "vulnerable": true}, {"criteria": "cpe:2.3:a:solarwinds:web_help_desk:12.8.3:-:*:*:*:*:*:*", "matchCriteriaId": "331BF887-F099-419E-9664-EE2EC76E2E23", "vulnerable": true}], "negate": false, "operator": "OR"}]}], "cveTags": [], "descriptions": [{"lang": "en", "value": "SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. \n\nWhile it was reported as an unauthenticated\u00a0vulnerability, SolarWinds has been unable to reproduce it\u00a0without authentication\u00a0after thorough testing. \u00a0\n\nHowever, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available."}, {"lang": "es", "value": "Se descubri\u00f3 que SolarWinds Web Help Desk era susceptible a una vulnerabilidad de ejecuci\u00f3n remota de c\u00f3digo de deserializaci\u00f3n de Java que, si se explota, permitir\u00eda a un atacante ejecutar comandos en la m\u00e1quina host. Si bien se inform\u00f3 como una vulnerabilidad no autenticada, SolarWinds no pudo reproducirla sin autenticaci\u00f3n despu\u00e9s de pruebas exhaustivas. Sin embargo, por precauci\u00f3n, recomendamos a todos los clientes de Web Help Desk que apliquen el parche, que ya est\u00e1 disponible."}], "id": "CVE-2024-28986", "lastModified": "2025-10-27T17:01:47.020", "metrics": {"cvssMetricV31": [{"cvssData": {"attackComplexity": "LOW", "attackVector": "NETWORK", "availabilityImpact": "HIGH", "baseScore": 9.8, "baseSeverity": "CRITICAL", "confidentialityImpact": "HIGH", "integrityImpact": "HIGH", "privilegesRequired": "NONE", "scope": "UNCHANGED", "userInteraction": "NONE", "vectorString": "CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H", "version": "3.1"}, "exploitabilityScore": 3.9, "impactScore": 5.9, "source": "psirt@solarwinds.com", "type": "Secondary"}]}, "published": "2024-08-13T23:15:16.627", "references": [{"source": "psirt@solarwinds.com", "tags": ["Vendor Advisory", "Broken Link"], "url": "https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-8-3-Hotfix-1"}, {"source": "psirt@solarwinds.com", "tags": ["Vendor Advisory"], "url": "https://www.solarwinds.com/trust-center/security-advisories/CVE-2024-28986"}, {"source": "134c704f-9b21-4f2e-91b3-4a467353bcc0", "tags": ["US Government Resource"], "url": "https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-28986"}], "sourceIdentifier": "psirt@solarwinds.com", "vulnStatus": "Analyzed", "weaknesses": [{"description": [{"lang": "en", "value": "CWE-502"}], "source": "psirt@solarwinds.com", "type": "Secondary"}]}

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