The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
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Fixes

Solution

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Workaround

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History

Fri, 05 Dec 2025 03:15:00 +0900

Type Values Removed Values Added
First Time appeared Elula
Elula wsdesk
CPEs cpe:2.3:a:elula:wsdesk:*:*:*:*:free:wordpress:*:*
Vendors & Products Elula
Elula wsdesk

Fri, 05 Dec 2025 02:00:00 +0900

Type Values Removed Values Added
First Time appeared Elextensions
Elextensions elex Wordpress Plugin
Wordpress
Wordpress wordpress
Vendors & Products Elextensions
Elextensions elex Wordpress Plugin
Wordpress
Wordpress wordpress

Wed, 03 Dec 2025 01:15:00 +0900

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Tue, 02 Dec 2025 17:30:00 +0900

Type Values Removed Values Added
Description The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Title ELEX WordPress HelpDesk & Customer Ticketing System <= 3.3.2 - Authenticated (Contributor+) Privilege Escalation via eh_crm_edit_agent AJAX Action
Weaknesses CWE-269
References
Metrics cvssV3_1

{'score': 6.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L'}


Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: Wordfence

Published:

Updated: 2025-12-02T15:29:31.663Z

Reserved: 2025-11-21T21:23:47.412Z

Link: CVE-2025-13534

cve-icon Vulnrichment

Updated: 2025-12-02T15:29:28.598Z

cve-icon NVD

Status : Analyzed

Published: 2025-12-02T09:15:47.380

Modified: 2025-12-04T18:04:48.967

Link: CVE-2025-13534

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2025-12-05T01:49:08Z

Weaknesses